Privacy Policy

Richmond Centre for Disability (RCD)

Last updated: January 2026

Introduction

The Richmond Centre for Disability (RCD) is a not-for-profit, disability-led and community-based organization providing services to communities on disability issues. We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Our Charitable Organization Number is 88832 8432 RR0001.

Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and postal address
• Inquiry details: Information you provide when contacting us through our website forms
• Membership information: If you become a member or participant, we may collect information relevant to your support needs and program participation
• Technical data: Your IP address and browser information for website security purposes

How We Collect Information

We collect personal information:

• When you submit a contact form or inquiry on our website
• When you register for events, programs, or membership
• When you engage our services as a participant
• Automatically through our website security systems

How We Use Your Information

We use your personal information to:

• Respond to your inquiries and requests
• Provide Independent Living support services and programs
• Communicate with you about our services, events, and activities
• Process membership applications and renewals
• Comply with legal and regulatory requirements
• Protect our website from security threats

Disclosure of Information

We may disclose your personal information to:

• Government agencies or funders as required for program delivery and reporting
• Our service providers who assist with our operations (such as email services)
• Other parties when required by law

We do not sell, trade, or rent your personal information to third parties.

Website Security

Our website uses Wordfence security software to protect against malicious activity. This software may log IP addresses and other technical information for security purposes. This data is used solely for security and is not shared for marketing purposes.

Cookies

Our website uses essential cookies to ensure the website functions properly. We do not use advertising or tracking cookies.

Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal requirements)
• Lodge a complaint about our handling of your information

Contact Us

If you have questions about this privacy policy or wish to make a request regarding your personal information, please contact us:

Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or the Office of the Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.